1. Samples are available, while no charges for low price products, delivery cost is negotiable.
2. In some special cases we may accept small orders on a pre-paid basis.
3. The stainless steel goods will be delivered in 40-60 days according to the customer's purchased order items. All of our goods feature a 5 year warranty that covers their thermal insulation functionality.
4. Instant replacement is guaranteed in case the products are damaged during transport.
5. Any advice and complaint will be carefully listened and seriously considered at any time
6. All user profiles will be documented for follow-up quality service options.
7. All SolidWare products are under warranty for quality problems (man-made damages excluded) that will be fixed or replaced without any charge. Any quality problem that is not under warranty, together with the man-made damages, will be fixed at the cost of the customer.
8. If any question occur when using our products, contact us and we will respond within 24 hours on a weekday.
9. OEM & ODM orders are welcome.